Jobs in Tanzania

3 New Job Vacancies at NMB Bank Plc Tanzania – Various Posts

AJIRAMPYAZONE TANZANIA
NMB Bank Plc
Jobs in Tanzania 2023: New Job Vacancies at NMB Bank Plc 2023


NMB Bank Plc Jobs, 2023

Service Desk Administrator (Fixed term 2 years) (2 Position(s))
Job Location : 
Head Office, Hq
Job Purpose:
To provide first line technical support to internal staff including branches and Head Office departments on the problems pertaining to the system use and all other banking operations issues during operation.
The position requires an aptitude for working with applications / systems to undertake analysis, diagnosis, and resolution of staff problems, which may range from straightforward to more complicated operational and technical issues.


Main Responsibilities:

  • To help and quickly resolve small, repetitive, or easy-to-manage customer issues and this includes basic troubleshooting, recording user requests, attending user’s phone calls and resolving basic operational, and system use issues encountered by users on a day-to-day basis.
  • Perform moderator roles and monitor our multiple support channels, including Service Desk tool, phone, email, live chat, social media.
  • Handle routine enquiries and solving basic issues faced by customers by providing detailed support process information, and fulfilling user’s requests that need IT involvement.
  • Follow up on any new requests received from our internal customers and transfer to either Incidents or Requests Management team for further processing where it is required.
  • If no solution is available or the issue needs more access privilege, then escalate those incidents to a higher tier for support (Incident Analysts)
  • Take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Solve frequently occurring problems such as knowledge issues and aid users in the use of multiple applications used at Branches and Head Office.
  • Work with System Development team and understand the new products and systems and ensure the right support is provided throughout the transition period.
  • Educate system users on how to solve minor operational problems.


Knowledge and Skills:

  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Ability to explain solutions to users who do not have a technical background
  • Experience in IT support to customers
  • Problem solving skills
  • Team collaboration skills – Routinely work with other IT personnel to resolve user issues
  • Excellent written and spoken communication skills


Qualifications and Experience:

  • Bachelor’s degree in computer science or related discipline
  • Excellent technical and computer skills
  • Software development skills will be an added advantage
  • At least 1 – 2 years working experience in Banking or Telecommunications environment preferably in Service Desk or Contact Centr

Job opening date : 04-Aug-2023
Job closing date : 18-Aug-2023

Forensics Officer (1 Position(s))
Job Location : 
Head Office
Job Purpose:
The candidate will be responsible for planning, organizing, and investigating alleged misconduct or violation of bank’s internal policies as well as external fraud incidences and timely issuance of reports for management use in addressing root causes, control enhancements and for likely litigation actions.

Main Responsibilities:

  • Carry out end-to-end investigations by ensuring that all recommended investigative / operating methodologies for the various types of investigations are adhered to and by conducting proper planning on all investigations.
  • Obtain all relevant evidence related to an investigation, scrutinize / analyze this evidence, and make meaningful observations / conclusions regarding the findings and make appropriate recommendations.
  • Ensure that witnesses / suspects and victims are interviewed and where necessary obtain written statements.
  • Compile investigation reports as per the prescribed operating methodology, containing the findings of investigations.
  • Ensure that each investigation has an accurate, value adding conclusion for the type of investigation conducted.
  • Make meaningful recommendations as per the type of investigation. This will include, but not limited to, system / people / process failures or internal and external threats.
  • Assist line management / HR with relevant findings / documentation for use in disciplinary processes.
  • Ensure that each investigation is concluded within the prescribed and acceptable time limit for the investigation.
  • Represent the Bank in any criminal / civil court proceedings where the bank is summoned to enter appearance.
  • Maintain case files and central investigations database to operational standards.
  • Participate in production of bi-monthly, monthly, and ad hoc MIs as appropriate.
  • Ensure credible information is provided for MIs produced by Forensic Investigations and Recoveries.
  • Support HR and Compliance Management teams in Fraud Awareness, training, and sensitization Campaigns.
  • Ensure that all risks and/or emerging risks, which are identified during an investigation / interaction with stakeholders, are escalated to line management upon discovery.
  • Identify high-risk business units and participate in anti-fraud awareness initiatives.
  • Support the development of a fraud management plan which includes goals, fraud assessment, MIS, tools and systems development and implementation of training and awareness programs, and review and identify risks and loopholes in the products, operating procedures, and Fraud Management procedures to maintain the quality of investigation plans and procedures.
  • Support in developing and delivery of fraud awareness programmes, workshops, and material to bank employees.
  • Support initiatives within the bank to prevent, detect, investigate, and respond to fraud related incidences.


Knowledge and Skills:

  • Business understanding of forensic techniques and context.
  • Investigation skills
  • Analytical skills
  • Communication skills
  • Creative problem-solving and report writing skills.



Qualifications and Experience:

  • Bachelor’s degree or its equivalent in Law, Law Enforcement, Information Technology, Business Administration, Finance, Economics, Social Sciences, or related disciplines.
  • Professional qualification such as CFE, ACAMS, CISA is an added advantage.
  • Minimum of 3 years professional experience in Law Enforcement, Auditing, Banking with investigation techniques basics.

Job opening date : 04-Aug-2023
Job closing date : 18-Aug-2023

Relationship Manager; Consumer Liabilities ( Re-advertisement ) (1 Position(s))
Job Purpose:

To manage the end-to-end Relationship of key stakeholders in the liability segment for the purpose of onboarding more customers and retain the existing portfolio.
To ensure the segment provides tailor-made solutions which caters for the needs of the segment.
Responsible for designing sales strategies and ensure smooth execution for the growth of the liability portfolio across the network.

Main Responsibilities:

  • Actively engage and coordinate the branch network to execute strategies for driving loyalty and penetration to the mass segments (youth, groups, employees & pensioners)
  • Driving growth of mass deposits through generating of sales strategies and embed sales culture of liability products across the network.
  • Ensure continuous product improvement and digitization of processes.
  • Proactively review with clients to increase wallet share by providing customized cash management solutions on collection, payment, payroll, internet banking, etc. to meet and exceed their business and operational requirements.
  • Ensure high level of integrity through compliance, understanding of the liability portfolio, statutory and regulatory requirements as well as the Bank’s internal policy, procedure and manuals.
  • Work closely with internal stakeholders including Branch Network Sales, Transaction Banking, Treasury, Products and Channels, Business Banking, Card Business, Digital Sales, Marketing, Bancassurance and Operations Teams to ensure the portfolio meets planned revenue and volume projections.
  • Monitor and review deposits performance to ensure branch targets are met.
  • Support Relationship Officers and branch sales team through coaching and coordination and participate in training of Relationship Officers
  • Proactively nurture and leverage sustainable, robust stake holder relationship, coalitions and network internally and externally (Committees, Government Bodies/Officials, regulators, Banks, Community and Private entities)
  • Manage customer expectations through effective queries, complaints and correspondences handling in a timely manner as per service operating standards
  • Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibilities and ensure targets are achieved as per the approved budget
  • Ensure leads generation directly or through branches for all the Personal Banking products.


Knowledge and Skills:

  • Advanced excel analytics knowledge of reporting.
  • Knowledge of working with business intelligent objects preferably SAP ® Business Intelligence objects such as BI Web intelligence & Crystal reports
  • Good customer relationship and sound understanding of bank’s liabilities products, policies, and procedures.
  • Sound knowledge of Retail Banking products and services
  • Excellent knowledge of mass market sector dynamics and related laws.
  • Sound understanding of other bank’s products, policies, and procedures for cross selling purposes.
  • Excellent knowledge of banking operations and financial markets in Tanzania.
  • Understanding and interest in financial/banking products and markets.
  • Working across all levels of the organization to understand cross-functional linkages and interdependencies, as well as the implications of risk and regulations at both a strategic level and at the business unit level
  • Demonstrated ability to assess financial trends and react to them to expand and manage portfolio
  • Ability to drive change in a new environment
  • Strong presentation and communication skills, influencing and problem-solving skills
  • Good sales and negotiation skills.


Qualifications and Experience:

  • Advanced diploma/Degree in business related studies
  • 5 years’ experience in banking operations, out of which 3 should be in relationship management and or sales role
  • Candidates with strong acquisition or good networking background are preferred
  • Experience of working with NGOs or financial inclusion projects or business development fields

Job opening date : 04-Aug-2023
Job closing date : 10-Aug-2023


NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

© AjiraMpyaZone • 2022-23

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