Jobs in Tanzania

8 New Job Vacancies at Diamond Trust Bank (DTB) Tanzania – Various Posts

8 New Job Vacancies at Diamond Trust Bank (DTB) Tanzania - Various Posts
Jobs in Tanzania 2023: New Job Vacancies at Diamond Trust Bank (DTB), 2023

Diamond Trust Bank (DTB)  Jobs 2023

About Us
Di amond Trust Bank (DTB) is a leading regional bank, listed on the Nairobi Securities Exchange (NSE). An affiliate of the Aga Khan Development Network (AKDN), DTB has operated in East Africa for over 70 years. DTB’s focus on the SME sector and commitment to enhancing convenience for customers through branch network expansion has driven the Bank’s growth in recent years. With over 130 branches in Kenya, Tanzania, Uganda, and Burundi, some of which are 24/7 digital branches, DTB is committed to enabling people to advance with confidence and success. The Bank’s heritage and values are articulated in its brand promise, Achieve More, and brought to life through an engaged diverse workforce.


New Job Vacancies at Diamond Trust Bank (DTB)  – Various Posts
Applications are invited from ambitious, energetic and performance driven individuals to fill in vacant position(s) mentioned hereunder…Diamond Trust Bank (DTB) DO NOT have any agents and DO NOT charge any fees to the interested candidates. Kindly note that only shortlisted applicants will be contacted.

Current opportunities: : We are inviting applications for the job vacancies below…. 

Officer – Service Delivery

Officer – Service Delivery at Diamond Trust Bank (DTB) Tanzania July, 2023
Job Purpose
The IT Service Delivery Officer oversees a number of key functions within the IT department that enhances the delivery of a high-quality service to end users. Ensure Service Support and Service Delivery processes are in place to meet business needs.
The Service Delivery officer will work as a part of the IT Service Management group to oversee the delivery of IT Services delivered within the Bank.

Key Responsibilities:

  • Drive quality and improvement of the IT Services in link with the KPI defined in the SLAs.
  • Work closely with all IT Teams to improve the quality given to our employees and customers.
  • Help on the creation of Service Level Agreement and Operational Level Agreements.
  • Monitor, control and support Service Delivery; ensuring systems and procedures are in place and followed.
  • Create monthly Service Delivery reports.
  • Drive Service Delivery meetings covering performance, service improvement, security requirements and other ITSM processes.


Qualifications

  • Minimum of Bachelor Degree in the Computer Sciences or its equivalent from a reputable higher learning Institution.

Work Experience

  • Minimum of 3 years of experience in an IT Service Delivery role.
  • ITIL certification is an added advantage.
  • Relevant experience with distributed teams in branch


Preferred Qualifications

  • Strong analytical skills and able to interpret information from numerous sources to prepare and present reports.
  • Detail-oriented and able to find focused solutions to business problems.
  • A passion for Service Improvement

Personal Competencies

  • Have good organizational skills and stakeholder management skills, with experience at coordinating multiple stakeholders in a diverse organization.
  • Have good presentation skills
  • Be a self-starter, and able to work independently
  • Able to work within ambiguity
  • Have strong execution ability and able to see end-to-end closure of issues
  • Demonstrate good initiative in issue resolution.
  • Result-oriented person with focus on delivery.


Officer – Desktop Support

Officer – Desktop Support at Diamond Trust Bank (DTB) Tanzania July, 2023
Job Purpose
This position is responsible for providing technology support to employees, for enhancing the efficiency of the Bank through technology; and for ensuring the security of all data. This position will report directly to Head – ITSM & ITDR and will interact with bank employees.

Key Responsibilities:

  • Provide help desk support to users onsite and remote. This includes: onboarding, offboarding and transfer, respond to assigned requests within SLAs, troubleshooting user hardware, software and telephone (desk phones and smartphones) issues at all bank locations.
  • Travel to bank branch locations to provide on-site support when required.
  • Create Windows PC images with bank software, and deploy to designated users/locations.
  • Assist with maintaining an up-to-date inventory of assets.
  • Assist in infrastructure project work, including branch relocation, closure, opening, office relocation, expansion.
  • Assist vendors with trouble shooting of installed systems.
  • Cross-train other IT members as needed and be available to be cross-trained.
  • Promote and maintain a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
  • Keep all bank applications current and up-to-date.
  • Ensures tickets are entered, updated and addressed per the procedure defined and resolved within SLA.
  • Any other assigned work.

Work Experience

  • 1-2 years of Information Technology experience.
  • Technical knowledge information technology.
  • Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
  • Adapts to change, open to new ideas and responsibilities.
  • Perform quality work within determined timeframes

Preferred Qualifications

  • Work on ad-hoc tasks, assignments and projects as needed;
  • Ability to handle multiple tasks and effectively manage assigned workload;
  • Capable of working independently and within in a team;
  • Good communication skills (verbal and written);
  • Ability to work with users of all technological skill levels throughout the hierarchy of the organization;


Application Officer (EOD Operator)

Application Officer (EOD Operator) at Diamond Trust Bank (DTB) Tanzania July, 2023
Job Purpose
Plan, coordinate and supervise all activities related to the design, development and implementation of core banking and other allied applications, while maintaining the integrity and availability of critical business system and data. Responsible for establishing and maintaining positive business relationships with business areas and manages enterprise applications.

Key Responsibilities:

  • Ensure availability of Flexcube system by initiating the Flexcube Start-of-day procedure and enabling incoming/outgoing message traffic flow in the EMS/Flexcube system.
  • Ensure robust review of issues and problems in the core banking systems.
  • Ensure provision of technical support and provide solution to problems reported from IT-Help Desk (level 2 supports).
  • Ensure smooth message exchange by monitoring, evaluating, and maintaining SWIFT messaging queues, routing rule and MT flows to printing device monitoring daily transaction advice/statement processing system and ensuring to have seamless message exchange with customers.
  • Issue and problem resolution through removal of errors and maintenance of solutions.
  • Provide assistance for new projects.
  • Assisting in new requirement documentation, review and minutes

Qualifications

  • Minimum of Bachelor Degree in the Computer Sciences or its equivalent from a reputable higher learning Institution.

Work Experience

  • PL/SQL/Programing Language/Oracle/MSSQL/Web Development.

Preferred Qualifications

  • Critical Thinking & Teamwork
  • Attention to Detail & Analytical Thinking
  • Time Management and ability to work under Pressure
  • Ability to work independently


Integration Specialist

Integration Specialist at Diamond Trust Bank (DTB) Tanzania July, 2023
Job Purpose
Provide and manage end to end technical integration expertise to banking and business applications and integrate with ESB and API services. Collaboratively participates in business requirements gathering sessions and documents technical specifications.

Ability to resolve defects, maintain and implement high quality program changes, applying IT development standards and practices.

Key Responsibilities:

  • Advanced technical proficiency in Java, XML, XSLT, JSON and XPath is required to undertake code reviews.
  • Create API Specifications like WSDL, YAML/RAML documents as API contracts for development team.
  • Work will span all parts of the software engineering lifecycle, with a focus on middleware development utilizing the Java/J2EE/Spring/Struts platform and databases.
  • Use middleware technologies to support and maintain existing application interfaces.
  • Create new interfaces for a wide range of commercial applications, as well as write functional and technical specifications.
  • Directly communicate with other IT application owners to give middleware technical support and help.
  • Take part in middleware tool version updates and migrations.
  • Implement new technologies to improve the infrastructure environment for middleware tools.
  • Managing data security and data protection requirements for developed solutions.
  • Develop, deploy, and manage of custom adapters in ESB.
  • Manage source code on GIT, GitHub or gutbucket.
  • Manage and perform application performance tuning on ESB and API gateway systems.
  • Manage documentation in confluence.
  • Effectively collaborates with Quality Assurance Testing and business staff to review application functionality and test results.


Qualifications

  • Minimum of Bachelor Degree in the Computer Sciences or its equivalent from a reputable higher learning Institution.
  • Bachelor’s degree in Computer Science, Information Systems, Information Technology or its equivalent from a recognized institution.

Work Experience

  • A minimum of 5 years of experience in development, managing and supporting middleware / SOA application in a financial environment.
  • Abreast with latest technology innovations and developments likely to impact financial sector.
  • Excellent oral and written communication skills including documentations.
  • Stay current with system information, changes, and updates.
  • Being adaptable /adjustable to various work demands
  • Customer & team interaction and handling skills
  • Work under pressure and multitask
  • Flexibility to work in 24×7 environment
  • Analytical, troubleshooting & problem-solving skills
  • Understanding of organization, vision, mission, and culture
  • Understanding of banking processes, technologies, and best practices (added advantage).
  • Staff development and motivation

Preferred Qualifications

  • In-depth knowledge of J2EE, Spring, Hibernate, HTML, SQL, JavaScript, JUnit, Java, XML, JSON, XSLT and Axis.
  • In-depth knowledge of API standard protocols (REST, Webservice etc.).
  • In-depth knowledge of Object-Oriented Design
  • Proven experience with middleware products like Fiorano, WSO2 or MuleSoft.
  • Prior experience managing Unix and Linux server environments.
  • Extensive experience with interactive query processing.
  • Good understanding of RDBMS such as Oracle, SQL, MY-SQL and other such Database knowledge is recommended
  • Good Knowledge of Alternate Banking Channels Systems (Technical & Functional).
  • Prior experience in ISO integration standards like ISO8583 & ISO20022.


Patch Management Administrator

Patch Management Administrator at Diamond Trust Bank (DTB) Tanzania July, 2023
Job Purpose
The Patch Management Administrator will be primarily responsible for all system administration duties associated with End-point Patching.
These includes all system admin functions of the servers and associated relays, perform patch and software distributions, manage security configuration of the systems, provide reports for management use, demonstrate system health and compliance based on pre-defined standards, routine maintenance of the systems.

Key Responsibilities:

  • Manage the server OS patching procedure and security hardening.
  • Investigation and remediation of endpoint security incidents according to corporate security policies.
  • Provision and maintain endpoints to align with corporate security policies.
  • Provide solutions to clients by identifying problems and mitigating the issue(s) through corrective steps.
  • Create and/or improve endpoint policies and procedures.
  • Recommend devices and proper techniques for use of devices within the company’s environment that abides by the policies and procedures adopted by the company.
  • Support of Windows based infrastructure based on business requirements.
  • Support Windows Server based systems, system software, clustering software and system management agents.
  • Evaluate and review patches, before and after installation
  • Perform backup and restore of systems based on business requirement.
  • Capacity planning to cater to future growth for customer’s servers.


Qualifications

  • Bachelor’s degree from an accredited college or university in computer science, computer engineering, MIS or related field, preferred.

Work Experience

  • Minimum of 3 years of experience in related field.
  • Related subject area certifications including ACSP, A+, Network+, Server+ and Security+, preferred.
  • Experience with the management and deployment of Patch Management systems. Preference will be given to candidates with experience working knowledge of the Unified Management platform. This includes but not limited to experience with setting up policy and customization of architecture, designing and implementing enterprise solution using the Core, Console, Web Servers and creation of Fixlets.

Preferred Qualifications

  • Working knowledge with scripting languages such as .NET, Perl, Java, VB and PhP.
  • Working knowledge and demonstrated expertise in vulnerability assessment and remediation.
  • Working knowledge and demonstrated expertise in using SQL database products and customizing and creating web reports.
  • Working knowledge and demonstrated expertise with the Microsoft Windows and Apple Mac OSX operating systems.
  • Demonstrate verbal, written and interpersonal skills.
  • Ability to work independently or as a member of a technical team.
  • Self-motivated and be able to produce and perform with minimal supervision as well.


The Database Administrator (DBA)

The Database Administrator (DBA) at Diamond Trust Bank (DTB) Tanzania July, 2023
Job Purpose
The Database Administrator (DBA) will keep the Bank’s databases up and running smoothly 24/7. Their goal will be to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. In addition, the DBA will ensure that all database related incidents/faults are prioritized for resolution in order to minimize downtime.

Key Responsibilities:

  • Install and maintain the performance of database servers.
  • Develop processes for optimizing database security.
  • Set and maintain database standards.
  • Manage database access.
  • Performance tuning of database systems.
  • Use high-speed transaction recovery techniques and backup data.
  • Install, upgrade, and manage database applications.
  • Diagnose and troubleshoot database errors.
  • Recommend and implement emerging database technologies.
  • Perform tests and evaluations regularly to ensure data security, privacy and integrity.
  • Create and manage database reports, visualizations, and dashboards.
  • Create automation for repeating database tasks.
  • Be available for on-call support as needed.
  • Provide first level support for all infrastructure to all Branches and Head Office units.
  • Log/report/escalate all infrastructure faults/incidents.
  • Manage incidents within agreed SLA.
  • Ensure high availability of all databases.
  • Perform housekeeping/maintenance activities on the databases.
  • Administer UNIX Environments (AIX and Red Hat).

Qualifications

  • Bachelor’s degree or its equivalent in Computer Science or related academic field from a recognized higher learning institution.
  • Professional certifications OCA and OCP in Oracle Database 11g or higher is mandatory.

Work Experience

  • At least 3 years of experience with Database Administration in Oracle, MSSQL, MySQL, PostgreSQL, MongoDB and MariaDB.
  • In-depth experience of Oracle Dataguard, DG Broker, GoldenGate and RAC, MSSQL log shipping and MSSQL Failover Clusters technologies.
  • General knowledge in shell scripting will be an added advantage.
  • General knowledge of Database Performance Tuning.
  • Experience with cloud-based databases is an added advantage


Personal Competencies

  • IT Service Management, Communication and Project Management skills.
  • Ability to work on own initiative and be a self-starter, prioritizing work with minimum supervision.
  • Committed to self-development and enthusiastic about acquiring new skills and embracing new technologies.
  • Ability to manage database service providers, vendors and others.



TL – Enterprise (Servers, Storage & Data Centre)

TL – Enterprise (Servers, Storage & Data Centre) at Diamond Trust Bank (DTB) Tanzania July, 2023
Job Purpose
The IT Server, Storage & Backup Specialist will be required to design, install, configure, conduct tests, manage, monitor, support, and troubleshoot all server, storage & backup components of the Bank’s Data Center, disaster recovery site and other remote locations.

Shall be tasked with the Inspection of work undertaken by contractors, vendors and the Bank’s personnel for conformity with acceptable specifications and quality standards.

Key Responsibilities:

  • Oversees the infrastructure platform for the bank’s data center servers, networks and storage fabric, inclusive of ongoing architecture, management, and business continuity strategies for the same.
  • Leads the migration to new technologies, evaluates processing performance relating to machine utilization and reliability, and forecasts financial, physical, and human resource needs to meet established objectives.
  • Designs, builds, configures, installs, monitors and supports the physical and virtual server environment, including various platforms and vendors for the entire Bank estate.
  • Designs, configures, manages and monitors highly scalable physical and virtual storage environment, including multiple SAN’s, NAS’s and other storage devices for the entire Bank estate.
  • Patch management – monitor all servers to make sure all the latest critical updates are successfully installed on them – and to put in quotas and any settings that increase efficiency and uptime.
  • Monitor all the bank’s networks to ensure optimum uptime; follow up with vendors to ensure that any issues are addressed promptly.
  • Designs, configures, manages and monitors data backup environment, including off-site disaster recovery, tape libraries, and file recovery utilizing multiple vendor solutions.
  • Installs, configures, tests and updates server operating systems and related server-class software and monitoring systems.
  • Provides infrastructure support for enterprise applications, including meeting with business and application owners to define requirements prior to project implementation.
  • Creates and updates documentation and diagrams for the server, storage & backup environments and ensures audit compliance.

Qualifications

  • Bachelor’s degree from an accredited college or university in computer science, computer engineering, MIS or related field, preferred.

Work Experience

  • At least 3 years’ experience in a similar role.
  • Comprehensive knowledge of IT Security, Hardware, Software, both Local and Wide Area networks.
  • Knowledge of current trends and developments in information security, hardware, software, networking, telecommunications and database management.
  • Report developing skills.

Preferred Qualifications

  • Data Center Network integration and operation experience.
  • Experience in Network design, auditing, and implementation.
  • Understanding of Data Center networks as well as application access and flow.
  • Very high-level expertise in Network troubleshooting.
  • Knowledge of data networking including TC/IP, UDP, RTP and routing protocols.
  • Working knowledge of Firewalls and Proxies.
  • Very high analytical skills and an understanding of complex data center networking.
  • Network/Availability Management knowledge.
  • SLA Management knowledge.

TL – Enterprise (Applications)

TL – Enterprise (Applications) at Diamond Trust Bank (DTB) Tanzania July, 2023
Job Purpose
As a team lead Enterprise Applications, you will lead diversified team environment to support, maintain, document Microsoft technologies which support organization business process and employee productivity while maintaining security.

Working with Banks core IT team, you will have a solid understanding of on-prem AD, Azure AD, server, client, email, Microsoft Teams and cloud technologies in general, as well as experience working in new implementation projects.

Key Responsibilities:

  • Serves as subject matter expert (SME) on the Windows Server Operating System architecture and the Active Directory Domain in a mission-critical enterprise production environment.
  • Provide Tier 2/3 support for issues on Microsoft Infrastructure (troubleshooting and diagnosis) for Hybrid environments involving on-premise and cloud platform.
  • Interfaces & collaborate with internal and external senior technical engineers to design new solutions and/or troubleshoot technical problems.
  • Independently researches and resolves highly complex technical problems.
  • Continuously investigate and mitigate security vulnerabilities within Microsoft Infrastructure.
  • Perform daily, weekly maintenance routines by proactively actioning on alerts from Monitoring systems related to the above technologies.
  • Manage MS subscriptions, licenses, and Identity management and automations using PowerShell, other scripting languages or Microsoft Graph API.
  • Create and implement automated processes that reduce manual efforts and increase overall efficiency and scalability.
  • Manage and adhere to all facets of the ITIL concepts such as Change Management Process when making changes to the key production systems.
  • Assist with the creation and modification of all documentation/knowledge articles regarding installation, configuration procedures, system documentation, and Standard Operation Manuals.
  • Work parallelly with support and on-going technology projects as assigned.


Qualifications

  • Bachelor’s degree from an accredited college or university in computer science, computer engineering, MIS or related field, preferred.

Work Experience

  • At least 3 years overall IT experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies.
  • ITIL v3 Certification.
  • Must show a progressive advancement in responsibility including deep troubleshooting technical skills.


Preferred Qualifications

  • Experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies.
  • Expert knowledge in administering Active Directory (AD) and GPO’s.
  • Expert knowledge of AD, ADFS, PKI in Windows Server 2012, Windows Server 2012 R2.
  • Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows 2012 landscape.
  • Knowledge of Microsoft Forefront Identity Management, Microsoft Exchange, Quest Active Roles Server (ARS) are preferable.
  • Must have deep and thorough understanding of monitoring best practices, preferably with Microsoft System Center Operation Manager (SCOM) understanding and experience.
  • Extensive experience with infrastructure and server theories, principles and concepts; application infrastructure and standards; networking fundamentals; Windows; Physical Server architecture; Virtualization Technologies (e.g., VMware, HyperV) and LAN/WAN/Firewall/VPN network technologies.
  • Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems.
  • Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies.


MODE OF APPLICATION:

Applications for all positions should be submitted to recruitment2023@diamondtrust.co.tz. Make sure you indicate the position you are applying for.
DTB is an equal opportunity employer.


BEWARE OF CONMEN! Diamond Trust Bank (DTB) does not receive money in exchange for a job position. Should you be asked for money in exchange for a job offer or suspect such activity, please report this immediately to us.

MISSION, VISION & VALUES

Our Vision: Enabling people to advance with confidence and success.
Our Mission: To make our customers prosper, our staff excel and create value for our stakeholders.
Our Values: Our values are the fundamental principles that define our culture and are brought to life in both our attitudes and our behavior. It is our values that make us unique and unmistakable.
© AjiraMpyaZone • 2022-23

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